Customer Service Executive (ft)

Senai, Malaysia

Job Description



Responsible for dealers\xe2\x80\x99 online ticketing inquiry solutions as follows:

  • Part activation.
  • Check part availability.
  • Order Management (placing orders/order cancellation).
  • Checking on claim submission/ claim status.
  • Check and release blocked orders.
  • System problems escalation to the relevant IT support team.
  • Portrays positive teamwork.
  • Fulfillment of assigned projects, in line with management requirements.



Requirements:
  • Customer service and shipping/dispatch control experience.
  • Familiar with international trade, freight forwarding processing, and documentation.
  • Knowledge about international freight regulations (i.e. IATA) and dangerous goods dispatch requirements.
  • Diploma in Business Administration or Diploma in Transport/Logistics or its equivalent.
  • Fluent in English both writing and speaking with the added advantage of skills in another language.
  • Must be versatile in working with computer system processes.
  • Good communication and analytical skills.



About Geodis Malaysia Sdn Bhd:

GEODIS, a worldwide Transport and Logistics leader, supports its clients in Malaysia with customized solutions spanning a large range of services: Overland Transport, Freight Forwarding, Supply Chain Optimization and Contract Logistics.The passion that drives our teams, their expertise and their knowledge of your markets guarantee a constant commitment.Key FiguresLocations: 7Employees: 538Warehousing space: 126,100 sqm

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Job Detail

  • Job Id
    JD993939
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Senai, Malaysia
  • Education
    Not mentioned