Job Description

• Preferable with a minimum of one (1) year of customer service-related experience
• Strong customer management skills.
• Good communication skills and well-versed in Cantonese, English & Mandarin
• Must have good communication skills and be well-versed in Cantonese.
• Provide good email writing skills in English & Mandarin (\xe6\xb1\x89\xe8\xaf\xad\xe6\x8b\xbc\xe9\x9f\xb3).
• Ability to manage escalated issues / difficult customers.
• Identify and handle customer inquiries completely and accurately to the customer\'s satisfaction.
• Respond to customers\' inquiries professionally and promptly.
• Good listening, interpersonal, organizational skills & customer service orientation.
• Adaptability, initiative & stress tolerance.
• Attention to detail and accuracy.
• Ability to learn new products and technologies.

Responsibilities

• Excellent telephone etiquette with the ability to remain professional, confident, and patient.
• Able to handle incoming customer inquiries over the telephone or other channels by providing accurate, efficient, and quality service that exceeds customers\' expectations.
• Willingness to take responsibility and be accountable for handling customer issues professionally and courteously.
• Possess strong analytical skills to identify the cause of problems and recommend solutions.
• Excellent interpersonal skills with solid questioning and listening skills and the ability to communicate with a wide range of people.
• Ability to work under pressure and with minimum supervision.
• Ability to multi-task and with good attention to detail.

BenefitsRemunerations package:

• Basic: RM3000 - RM4000 (Based on experience and performance during the interview with open negotiable)
• Language allowance: RM300* (If applicable)
• Attendance allowance: RM100* (If applicable)
• KPI allowance: RM500* (If applicable)
• Medical & hospitalization covered
• EPF, SOCSO and EIS covered

Working hours:

• 9:00 AM - 6:00 PM (Monday - Friday)
• 9:00 AM - 1:15 PM (Saturday)
• Including Public Holiday (depending on the country where the service is provided)

Working location:

• Level 17, Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur.
• Nearby Ampang Park MRT2 / LRT station (within 5 minute walking distance)

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Training Provided
• Allowance Provided
• Performance Bonus

SkillsFluency in Cantonese Communication Skills Problem-solvingImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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