Job Description

Benefits:

• Medical benefits provided.
• Birthday staff voucher.
• Company monthly event.
• Transport Allowance & Mobile Allowance provided for work purpose.
• Strategic location, nearby facilities eg. bank, restaurant and supermarkets.
• You will have the opportunity to climb the corporate ladder in the future.

Job Responsibilities:

• Implement and handle E-Commerce platform\xe2\x80\x99s order and inquiries from all the online portals (Shopee, Lazada, TikTok, etc).
• Liaise and coordinate with customers on sales enquiry, quotation, order processing, resolving complaints.
• Work with operation team to ensure backend such as pricing, product listings, campaign banners and collaterals, and inventory of products, etc are up to date.
• Attend to calls, text messages and email from customers.
• Resolving customer complaints and issuing refunds as needed.
• Maintaining the good response rate for all the online portals (Shopee, Lazada, TikTok, etc).
• Respond promptly to customers on a timely basis on all social engagement, address any issues escalated from customers, and establish a good relationship with customers.
• Update superior from time to time on customer trends, frequently asked questions, and provide clear feedback or inputs.
• Regularly review information database for accuracy and completeness.

Job Requirements:

• Candidate must possess a minimum SPM/ Diploma/ Bachelor\'s Degree/ Professional Degree in Business Administration, Business Management, Customer Service, or relevant field.
• Fresh graduates are welcome to join.
• Fluent in verbal and written communication skills (English, Bahasa Malaysia & Mandarin).
• Posses a customer-focused mindset, a positive attitude, and a self-motivated personality.
• Able to multitask, prioritize and self-manage time efficiently.
• Ability to work in a fast-moving environment, critical thinker, and have good problem-solving skills.
• Strong interpersonal and communication skills.

Job Types: Full-time, Permanent Salary: RM2,200.00 - RM3,300.00 per month Benefits:

• Cell phone reimbursement
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Holidays
• Monday to Friday

Supplemental pay types:

• Performance bonus
• Yearly bonus

Education:

• Diploma/Advanced Diploma (Preferred)