Job Description

:

Job Summary:

Organized and friendly on the phone, in person and using written communication.

Interacting directly with customers to answer questions, solve problems, provide product education, and a maintain company reputation for high quality service.

Role and Responsibilities:

Handles incoming calls and inquiries.

Resolve customer complaints vis phone, email, and social media.

Improving quality service by recommending improved processes, and identifying new products and service applications.

Prepare service reports by collecting and analyzing customer information, and completing supporting paperwork.

Maintain and update customer database.

Maintain updated knowledge of all company products and services to provide adequate education to customers

Collect and record customer feedback and information, and share with the team, appropriate departments, and outlets.

Create, maintain, and update the service report and product inquiry reports. (feedback from telephone, Fresh desk, and Outlet Suggestion Box)

Maintain and update CSR flow charts and handbook.

Work with HOD, to ensure appropriate changes are made to improve customer satisfaction.

Job Requirements:

Diploma / Degree in Business Management / Marketing / Administration or equivalent;

At least 1 \xe2\x80\x93 2 years of working experience in Sales, e-commerce or retail industry;

Good command of English, Malay and Mandarin language;

Ability to work independently;

Excellent personality with interpersonal skills;

Self-motivated, driven by targets and focus on customer service interactions and excellence;

Self-confidence and able to actively interact with all relevant parties;

Possess commercial awareness.

This role is to be based at JG Office @ Pusat Perniagaan Metro

Grab