Customer Service Executive

Johor, Malaysia

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JOB RESPONSIBILITIES

Location: Tampoi, Johor
Industry: Manufacturing (5 days/week)
Communicate with customers and understand their needs and identify sales opportunities / develop potential customers and follow up on leads
Create and manage customers account.
Work collaboratively with internal and external stakeholders to provide customers with quality services
Maintain a high degree of professionalism with customers to establish and create a good customer experience.
Manage customer database and prepare costing / analysis reports
Manage customer complaints, provide appropriate solutions and follow-up to ensure resolution.
Support office administration and other tasks as assigned by the supervisor.

JOB REQUIREMENTS

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