Job Description

Our Client is Italian MNC Company operating International Freight forwarding company.Location: Johor Bahru town.Responsibilities :- Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely.- Support the operations & Sales in the execution of the service delivery.- Carrier/vendors relations e.g. secure spot rates, equipment, space protections, priority haulage, customs broker provide us the service level agreed upon.- Monitor timely issue/query resolution from the operation team & timely response to customer enquiries.- Monitor data integrity of systems.- Responsible for cross sell/up sell, customer retention and follow up on Freight Outstanding.- Monitor, record and report the performance of our services with suitable recommendations to improve be it is a Service delivery wins or Service failures.- Work with the sales team to establish and strengthen customer relationships.- Ensure service excellence and develop best-in-class platform for the customer/client.Requirements :- Education/Experience: Diploma, Degree or equivalent with at least 2 years of relevant experience in shipping / logistics industry preferably from freight forwarder environment.- Demonstrate customer service focus.- Strong PC knowledge, Microsoft Windows, Word, Excel and Outlook required.- Proactive, self-starter, self-management, organized, hardworking, result and customer oriented.- Excellent interpersonal and communication skills at all levels.- Required language(s) : English and Malay.- Possess good communication skill in verbal & written in English.- Committed, trustworthy, reliable, discipline, dedicative, able to adapt and work in challenging business environment.- Able to work independently and under pressure with minimum supervision.- Prior experience in MNC (Shipping/NVOCC) will be an added advantage.- Prosses own transport.- Applicants should be Malaysian.Interested applicants are welcome to send in resume directly to faez.kamal@jac-recruitment.com or contact 07-2781122#LI-JACMY#statejohor

JAC Recruitment