Job Description

In Herlo Consultancy Sdn Bhd, we value all our employees and will endeavor to create a safe and positive working environment where all employees are treated with dignity and respect. We recognize the need for flexibility of operations dictated by rapidly changing economic and other conditions. It is our belief that our employees are honest and trustworthy and should be treated with respect and confidence.

Job Highlights:

• Great Place for Career Progression
• Wellness Benefits
• Medical and Outpatient Benefits

Role Expectation

• You have a love for communication, and you possess the empathy to understand others\' needs. You believe that no organization can succeed without a strong customer service desire. You are an integral part of the organization\'s success by establishing a professional and trustworthy relationship with the clients on behalf of the organization.

We do have a few job requirements that we will love to be upfront with you.

• Have basic knowledge on how to use Outlook, Google Sheets, and Excel.
• Good administrative and computer literacy skills.
• Proficiency in written and spoken English & Mandarin (to liaise with customers who only able to speak mandarin)
• Strong multitasking skills and able to work in a fast-paced environment.
• Possesses strong interpersonal, communication, verbal, and written skills.
• Resistant to stress and capable of working under pressure.
• Willing to work on weekends and public holidays (based on business needs).
• Able to start immediately or within short period of notice will be preferred.
• Fresh graduates are encouraged to apply, as training will be provided.

Responsibilities

So what will you be doing?

• Manage incoming and outgoing phone calls.
• Handling client sales inquiries on social media platforms and webmail.
• Handling client queries through all other forms of communication channel.
• Actively follow up with prospective customers and persuade client to signed up for our services.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow up with clients to garner feedbacks for service improvements.
• Provide accurate, valid, and complete information.
• Identify, assess customers\' needs and render assistance to achieve satisfaction pertaining to their services with the company.
• Keep records of necessary customer interactions and enter all information required into the company database and official WhatsApp group chats.
• Follow communication procedures, guidelines, and policies.
• Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.

Benefits

• Wellness Benefits
• Outpatient Claims for you and your dependents
• Attendance Bonus
• Public Holidays Entitlement (All Federal & State Holidays)
• Career Progression Opportunities
• Excellence Awards to recognize employees\' performance
• Employee Referral Scheme

Additional Benefits

• Training Provided
• 5 Working Days
• Allowance Provided
• Staff Activities

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