Customer Service Executive

Johor Bahru, Malaysia

Job Description

Working location: Medini 7 , Nusajaya Working hour: Monday - Friday, 8:30am to 5:30pm Salary range: RM2,500 - RM3,500 (Depends on experience & last salary) + RM100 Transport allowance (Upon confirmation) *12 months contract, renewable after 12months. Job description : The Successful Candidate will have at least 2 years of Customer Service experience from Call Centre company serving SG clients. Job Responsibilities :

  • Provide an amazing, personalized experience to each customer. No copy and paste answers, only meaningful, personalized replies with love and care injected into each message.
  • Effectively diagnose and solve day-to-day customer concerns and issues through various support channels such as emails, calls, blogs, social media etc.
  • Analyze customer feedback while continuously looking for ways to improve customer experience.
  • Ensure feedback flows to all teams in order to improve.
  • Strive to give every customer the Salty Experience we can truly proud to be a part off.
  • Compile and update FAQs / self-help guides to educate and address client needs.
Job Requirements:
  • At least 2 years of Call Centre Customer Service Experience.
  • At least SPM holder.
  • Excellent command of English Language.
  • Handled Singapore client experience.
  • Excellent communication skills.
  • Enjoy spending hours communicating with the customers.
  • Technology and automation is your good friend.
  • You can communicate technically with NON-technical people.
  • You have an innovative mind and are a self-starter.
  • Proactive in coming up with ideas and solutions that will improve customer experience.
Job Types: Full-time, Contract
Contract length: 12 months Salary: RM2,700.00 - RM3,500.00 per month Schedule:
  • Monday to Friday
Education:
  • STM/STPM (Preferred)
Experience:
  • Customer Service: 2 years (Preferred)
Language:
  • English (Preferred)

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Job Detail

  • Job Id
    JD948968
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johor Bahru, Malaysia
  • Education
    Not mentioned