Job Description

Company Profile : Welcome to Mega Solution Studio Sdn.Bhd, where innovation meets functionality in the heart of every home. As a leading kitchen appliances company, we are dedicated to transforming ordinary kitchens into extraordinary spaces, offering a range of cutting-edge products designed to enhance the culinary experience and elevate daily living. :
- Provide accurate information about products, services, and company policies.
- Respond promptly and professionally to customer inquiries through various channels such as phone, email, and chat.
- Generating and analyzing reports on customer service performance metrics.
- Act as a liaison between customers and other departments to ensure seamless communication and resolution.
- Cultivating a positive and collaborative work environment that values teamwork and individual growth.
- Monitoring and evaluating customer interactions for quality and consistency.
- Build and maintain strong relationships with key customers. Job Requirements : - Able to communicate in English and Chinese.
- Fast learner and independent
- Good interpersonal skills and listening skills
- Knowledge in Microsoft Office Suites
- Able to work on Sunday (Rotating Shift)
- Full time position
- Minimum (1 year) experience Job Type: Full-time Salary: RM1,500.00 - RM3,000.00 per month Benefits:

• Free parking
• Professional development

Schedule:

• Day shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Kota Kinabalu: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Required)

Language:

• Mandarin (Required)
• Bahasa (Preferred)
• English (Required)