Job Description

Job Responsibility Duties As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving customer issues, and ensuring a high level of customer satisfaction. Your duties will include: Provide service and solve clients\' problems through Call/Chat/Line/Mail and other channels. Expert knowledge in the company\'s service procedures and standards (pickup, delivery and other services). Respond to various customer\'s questions and complaint accurately, concisely, efficiently and friendly. Provide first-class service to make every high-quality customer satisfied. Build a professional, efficient, responsible and trustworthy company image for customers with considerate, considerate and efficient service consistently organized. Working Days: 6 Days / Week (Weekends Work From Home) Job Requirements Minimum 1 year of experience in customer service, handling customer complaints, providing appropriate solutions and alternatives within the time limits, follow up to ensure resolution. Experienced in handling Calls, Line, Live Chat and Email. Willing to work for 6 days a week. Willing to work on rotational shift. Strong command of spoken and written English and Bahasa Malaysia, having proficiency in Mandarin will be an added advantage. Having experience in logistics industry will be an added advantage. Good working knowledge of Microsoft office applications Job Benifits KPI Incentive Insurance Annual Leave Flexi Benefits EPF and Socso Accessible by Lrt

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