Customer Service Executive
Kuala Lumpur, Malaysia
Job Description
- Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U/Diploma
- Fresh graduates are encouraged to apply.
- Have knowledge of customer service principles and practices
- Possess good interpersonal and communication skills
- Understand basic operation of computer software applications
- Fast learner and self-motivated
- Team-oriented and service minded
- Ability to multi-task, prioritize and manage time effectively
- Proficient in English and Mandarin as this role required to liaise with Mandarin speaker clients
- Must have own transportation
This Customer Service Executive will be required to manage incoming calls and live chat from customers in relation to online products and services.
- To deal directly with customers by phone, email, live chat, and social media.
- To resolves product or service problems by clarifying and understanding customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- To ensures and provides quality service to both internal and external customers.
- To maintain customer records by updating account information.
- Record details of inquiries, comments, and complaints.
- To compile reports on overall customer satisfaction.
- Contributes to team effort by accomplishing related results as needed.
- To complete any other tasks assigned by the management from time to time.
- Annual leave and sick leave
- Bonus
- KWSP and SOCSO
- Medical Coverage
- Career Progression opportunities
Ricebowl
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Job Detail
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Job IdJD1017308
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned