Customer Service Executive

Kuala Lumpur, Malaysia

Job Description


Shangri-La Customer Engagement & Process Transformation Kuala LumpurLooking for a potential and passionate Customer Service ExecutiveDo you want to be part of a business that creates colourful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers in Malaysia? Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture!Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!What will you learn and be part of?

  • Receive industry-best training that will equip you with soft and technical skills for the role.
  • Gain confidence in meeting and exceeding the expectations of our global customers.
  • Get comfortable in handling emails and calls and potentially chats
  • Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries
  • The opportunity to work and grow in a diverse culture with a rewarding career
  • Gain personally and professionally through in-house Development Training
What are we looking for?
  • Ability to converse & write in Mandarin & Cantonese will be required to serve respective market and liaise with Mandarin speaking clients and stakeholders. Excellent spoken and written English is an added advantage.
  • Pleasant personality with good communication skills
  • Diploma /Degree holder in any discipline or SPM/STPM/IGCSE or equivalent qualification with relevant working experience
  • Preferably min 1year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service
  • Computer literate and internet savvy.
  • Positive attitude and a team player with passion in delivering World Class customer service.
  • Willing to work in a shift environment (24/7 operations)
  • Ability to work under pressure to meet or exceed set performance standards
  • Open to Malaysians only
Your CharacteristicsSelf-motivatedDetail-orientedCustomer focusedFlexibleA DoerCalm under pressureUses initiativeEmpathetic internally and externallyReliableDeterminedResilientApproachableConsistentBelieves in and exhibits PRIDE (personal responsibility in delivering excellence)What\'s in It for You?
  • Free stay at any of our Hotels globally (one of a kind in the industry)
  • 5-Day work week (shift based)
  • Earn an attractive monthly salary.
  • Shift allowance
  • Earn monthly language allowance of up to RM 1200
  • Discretionary performance-based bonuses and incentives
  • Paid Training and career development opportunity
  • Socso, EPF, EIS and medical insurance coverage
  • Annual Preventive Health Screening
  • Annual Leave

Shangri-La Hotels & Resorts

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Job Detail

  • Job Id
    JD1026915
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned