Job Description

Shangri-La Customer Engagement & Process Transformation Kuala LumpurLooking for a potential and passionate Customer Service ExecutiveDo you want to be part of a business that creates colourful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers in Malaysia? Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture!Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!What will you learn and be part of?

• Receive industry-best training that will equip you with soft and technical skills for the role.
• Gain confidence in meeting and exceeding the expectations of our global customers.
• Get comfortable in handling emails and calls and potentially chats
• Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries
• The opportunity to work and grow in a diverse culture with a rewarding career
• Gain personally and professionally through in-house Development Training

What are we looking for?

• Ability to converse & write in Mandarin & Cantonese will be required to serve respective market and liaise with Mandarin speaking clients and stakeholders. Excellent spoken and written English is an added advantage.
• Pleasant personality with good communication skills
• Diploma /Degree holder in any discipline or SPM/STPM/IGCSE or equivalent qualification with relevant working experience
• Preferably min 1year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service
• Computer literate and internet savvy.
• Positive attitude and a team player with passion in delivering World Class customer service.
• Willing to work in a shift environment (24/7 operations)
• Ability to work under pressure to meet or exceed set performance standards
• Open to Malaysians only

Your CharacteristicsSelf-motivatedDetail-orientedCustomer focusedFlexibleA DoerCalm under pressureUses initiativeEmpathetic internally and externallyReliableDeterminedResilientApproachableConsistentBelieves in and exhibits PRIDE (personal responsibility in delivering excellence)What\'s in It for You?

• Free stay at any of our Hotels globally (one of a kind in the industry)
• 5-Day work week (shift based)
• Earn an attractive monthly salary.
• Shift allowance
• Earn monthly language allowance of up to RM 1200
• Discretionary performance-based bonuses and incentives
• Paid Training and career development opportunity
• Socso, EPF, EIS and medical insurance coverage
• Annual Preventive Health Screening
• Annual Leave

Shangri-La Hotels & Resorts