Customer Service Executive

Kuala Lumpur, Malaysia

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Responsibilities

Consultation is required via phone/Whatsapp, Instagram, Facebook and other relevant social media platforms. Replied promptly and accurately customer inquiries by customers about Plastic Surgery/Aesthetic and to promote IT to travel to Korea.
To assist customers to make appointment for consultation or procedure booking with the hospital.
To assist customers for post protocols and follow ups.
To assist and guide customers for the detail personal information for the arrangement procedure and consultation in the back in system.
Constantly to do follow up with customers on post protocols, after surgery/procedures and to always check with customers if there is any discomfort and to check with customers for the services understand postoperative discomfort, to explain precautions/downtime, to providecounseling and to understand customer satisfaction and service needs for hospital services.
To work closely with Korea\'s team to coordinate all the customers\' arrangement and to provide all the detailed information to them.

Benefits

Near public transport, 3 min walking distance from Monorail Bukit Nanas
Parking allowance
Training be provided related plastic surgery , wellness care industry and medical tourism
5 working days per week

Ricebowl

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