Job Description

-At least 1 year(s) of working experience in the related field is required for this position.-Good knowledge of MS Office/Excel and computer literacy.-Good communications skills in both written and verbal English.ResponsibilitiesDUTIES & RESPONSIBILITIES:-Customer Interaction: Communicate with customers via phone, email, chat, addressing their inquiries, concerns, and providing assistance in a friendly and professional manner.-Issue Resolution: Identify and resolve customer issues by actively listening to their problems, gathering relevant information, and finding appropriate solutions to ensure customer satisfaction.-Product Knowledge: Develop a deep understanding of the company\'s products and services to effectively answer customer questions, provide accurate information, and guide them in making informed decisions.-Order Processing: Assist customers in placing orders, tracking deliveries, and coordinating returns or exchanges as necessary, ensuring a smooth and seamless purchasing experience.-Collaboration: Collaborate with others such as sales, account, marketing, and management to relay customer feedback and insights, contributing to the continuous improvement of products and services.-Continuous Learning: Stay updated on product knowledge, industry trends, and best practices in customer service to enhance your skills and deliver exceptional support.BenefitsBENEFITS:

• Remuneration Package: Basic Salary + Allowance + Medical Claim + PA Insurance + Performance-based bonus.
• Annual Leave and Medical leave shall be in accordance with the prevailing Labour Law
• KWSP, SOCSO and EIS
• Opportunities for career advancement and skills development.

Additional Benefits

• Overtime Pay
• Training Provided
• Staff Activities

SkillsCommunication Skills Problem-solving Skills Patience Customer FocusImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Ricebowl