Job Description

e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-5b2d4898>Customer Service ExecutiveFollowMYR3,000 - MYR3,800 Per MonthKL City,Fresh GraduatesFewer than 15 applicants. Your chances are good!Posted a day ago xe2x80xa2 Closing 12 Jan 2025Fewer than 15 applicants. Your chances are good!SaveApplyRequirements

• Ability to speak and write in Mandarin and English fluently.
• Fresh graduates are encouraged to apply.
• Previous working experience in customer service is an added advantage.
• Possess good telephone etiquette with a smiley voice.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Good communication skills (Verbal, Written and Listening).
• Ability to multi-task, priorities and manage time effectively.

Responsibilities

• Receive and address customer inquiries about company's products, services, or issues.
• Forward technical queries or complex issues to the main vendors.
• Track the progress of queries sent to the main vendors.
• Explain technical details or solutions to customers in an easy-to-understand manner.
• Build a positive rapport with customers to enhance satisfaction and trust.
• Think critically to offer alternative resolutions when standard processes fail.
• Update and manage customer support databases.
• Manage customer complaints effectively.
• Maintain records of customer interactions, including questions, issues, and resolutions..
• Stay updated on product knowledge and company processes.
• Support cross-functional teams like sales or marketing with customer insights.

Benefits

• Annual leave and sick leave.
• Bonus.
• KWSP and SOCSO.
• Company trip.
• Team gathering.
• Training.
• Yearly Increments.
• Career Progression.

Additional Benefits

• 5 Working Days
• Training Provided
• Staff Activities

SkillsCommunication Problem-Solving Technical Knowledge Patience Time Management Collaboration Product Knowledge Conflict Resolution Adaptability EmpathyImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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