Job Description

e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-47a6e178>Customer Service ExecutiveFollowMYR2,000 - MYR2,800 Per MonthKL City,Fewer than 10 applicants. Your chances are good!Posted 16 hours ago xe2x80xa2 Closing 18 Feb 2025Fewer than 10 applicants. Your chances are good!SaveApplyRequirements

• Previous experience in customer service, hospitality, or related fields is preferred.
• Excellent communication skills in both English, Bahasa Malaysia & Mandarin.
• Customer-oriented mindset with a positive attitude and strong interpersonal skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Problem-solving abilities and resilience in handling challenges.
• Proficiency in computer usage and familiarity with customer service software/tools is advantageous.
• Working Days: 6 days per week (5 days in-office, 1 day remote)

Responsibilities

• Responding to Customer Inquiries: Promptly and professionally handle phone calls, emails, and messages from guests, property owners, and partners, addressing their questions, concerns, and requests.
• Reservation Management: Assist guests with booking accommodations, manage reservations, and provide information regarding property amenities, rates, and availability.
• Problem Resolution: Effectively identify and resolve customer issues, complaints, and conflicts to ensure high levels of satisfaction and loyalty.
• Administrative Support: Perform administrative tasks including data entry, record maintenance, and report generation to facilitate the smooth operation of the customer service department.
• Communication and Collaboration: Liaise with other departments such as operations, housekeeping, and maintenance to coordinate guest requests, resolve issues, and ensure seamless guest experiences.
• Feedback Collection: Gather feedback from guests to identify areas for improvement and contribute to enhancing service quality and customer satisfaction.
• Adherence to Policies and Procedures: Follow company policies, procedures, and guidelines related to customer service, privacy, and security to uphold standards and ensure compliance.

Benefits

• Salary Range: RM2200 - RM2800
• EPF/SOCSO
• Annual Leave
• Medical and Hospitalization Leave

SkillsCommunication Skills Problem-solving Skills Empathy PatienceImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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