Job Description

e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-47a6e178>Customer Service ExecutiveFollowMYR2,500 - MYR3,000 Per MonthKL City,Fewer than 40 applicants. You still have a chance!Posted a day ago xe2x80xa2 Closing 23 Feb 2025Fewer than 40 applicants. You still have a chance!SaveApplyCompany Highlights

• Where Innovation Meets Opportunity!
• Empowering Growth, Together!
• Be Part of Something Big!

Requirements

• Previous experience in customer service, preferably in the e-commerce or retail industry.
• Possess at least a diploma in business, communications, or related fields is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and ability to work under pressure.
• Familiarity with e-commerce platforms such as Shopee, Lazada, or similar marketplaces.
• Ability to work well in a team-oriented environment and liaise with cross-functional teams.
• A proactive, customer-centric approach with a keen eye for detail.

Responsibilities

• Respond promptly and professionally to customer inquiries via chat and phone.
• Assist customers with order placement, tracking, cancellations, and returns.
• Manage online reviews and ratings by addressing customer feedback in a constructive manner.
• Resolve product or service issues by identifying the problem, explaining solutions, and following up to ensure resolution.
• Address customer complaints empathetically and professionally.
• Coordinate with the cross-functional team to address customer concerns and resolve delivery-related issues.
• Adhere to company guidelines and service-level agreements (SLAs) for response and resolution times.

Benefits

• Competitive salary and benefits package.
• Collaborative Work Environment
• Career Growth Opportunities
• Less than 100 meters away from MRT station
• Company-provided Laptop
• Medical Coverage
• Individual Birthday Celebrations
• Pantry Snack Time

Additional Benefits

• Annual Leave
• Annual Bonus
• EPF / SOCSO / PCB
• Medical and Hospitalisation Leave
• Overtime Pay
• Performance Bonus

SkillsCommunication Skills Problem-Solving Skills Product Knowledge Empathy Time Management Interpersonal skill Technical Knowledge Teamwork Conflict Resolution Multitasking Attention to DetailImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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