Job Description

Shangri-La Customer Engagement & Process Transformation Kuala Lumpur

Looking for potential and passionate Customer Service Executive (Earn up to RM4500)

Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!

How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers of Malaysia? Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture!

Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!

What will you learn and be part of?

Receive industry-best training that will equip you with soft and technical skills for the role.

Gain confidence in meeting and exceeding the expectations of our global customers.

Get comfortable in handling emails and calls and potentially chats

Perform audits and check for bookings made via brand.com, online travel agents, direct channels etc.

Perform basic admin duties: outbound emails to guests to follow up arrangements based on the requests received upon reservations

Support with system and process enhancement if any

Maintain and record data

Perform any ad-hoc tasks assigned by Team Leaders

What are we looking for?

Excellent spoken and written in English.

Pleasant personality with good communication skills

Diploma /Degree holder in any discipline or SPM/STPM/IGCSE or equivalent qualification with relevant working experience

Preferably min 1year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service

Computer literate and internet savvy.

Positive attitude and a team player with a passion for delivering World Class customer service.

Willing to work in a shift environment (24/7 operations)

Ability to work under pressure to meet or exceed set performance standards

Open to Malaysian only.

Your Characteristics

Self-motivated

Detail-oriented

Customer focused

Flexible

A Doer

Calm under pressure

Uses initiative

Empathetic internally and externally

Reliable

Determined

Resilient

Approachable

Consistent

Believes in and exhibits PRIDE (personal responsibility in delivering excellence)

What's in It for You?

• Free stay at any of our Hotels globally (one of a kind in the industry)
• 5-Day work week (shift based)
• Earn an attractive monthly salary up to RM3700 (excluding incentives)
• Shift allowance
• Earn monthly language allowance up to RM 450
• Discretionary performance-based bonus and incentives
• Paid Training and career development opportunity
• Socso, EPF, EIS and medical insurance coverage
• Annual Preventive Health Screening
• Annual Leave