As a Customer Service Representative, you are the front liner of our team. You would guide our guest as well as potential guests and provide information on our products and services. This would also include pre and post care for our guest and consumers. Many times, this role has overlapped with sales and marketing, here u will have the opportunity to grow. The ability to multitask is a valuable one. During your journey with you. You will pick up many new skills as well as sharpening the skills that you have. Take this opportunity to join us, lets grow together! This will be your core role, -You will be serving our clients and guest by providing product and service information as well as resolving product and service problems. -You will Attract potential clients by answering product and service questions and suggesting information about other products and services. -You will resolve product or service problems by clarifying the customer\xe2\x80\x99s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. You will contribute to the team effort by accomplishing related results as needed. Below is a non-exhaustive list of your job description: 1. To place Direct bookings with respective hotels, Follow up with payments, advice payments to Hotels, follow up with team to advice booking confirmation to guests. 2. To manage time well in order to organise work well. To be a good team player, as you will be dealing with different teams internally and externally. 3. To maintain good communication skills as you will be dealing with third party hotels regularly regarding bookings etc. 4. Well versed with Channel Manager/Booking Software systems like Zendesk, IDB, etc. You will be dealing with such softwares in this job scope. 5. Blend in well with others in the team as everyone will be assisting each other even if it exceeds the job scope sometimes. 6. To be able to take pressure as sometimes the number of bookings coming in can be a huge load. This would require some extra time occasionally. 7. To deal well with Reservation department as most issues are inter-related to bookings. 8. To up-sell certain products when instructed to by superior. 9. To oblige to any work-related duties given by superior. During your journey with us, You will pick up many new skills as well as sharpening the skills that you already have. Take this opportunity to join us, lets grow together! This will be your core role :-

• Serving our clients and guest by providing product and service information as well as resolving product and service problems.
• Attract potential clients by answering product and service questions and suggesting information about other products and services.
• Resolve product or service problems by clarifying the customer\xe2\x80\x99s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure a satisfying solutions for respective guests.
• To contribute to the team effort by accomplishing related results as needed. To liaise with other departments to solve customer related issues which may consist of Guest Check-in issues, Customer web portal experiences, Customer payment issues, etc.

Job Types: Full-time, Permanent Pay: RM2,000.00 - RM2,500.00 per month Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Fixed shift
• Flexible hours
• Weekend jobs

Supplemental pay types:

• Performance bonus
• Yearly bonus

Experience:

• Customer Care Specialist: 1 year (Required)

Application Deadline: 03/06/2023
Expected Start Date: 03/06/2023

• Health insurance