Job Description

Job purpose Our company specializes in the research, development and commercialisa,on of household pet pharmaceu,cal and nutri,onal products. Founded in Malaysia in 2019, our company has rapidly grown into ASEAN regional company with robust sales in Thailand, Malaysia, Indonesia. Our company is well posi,oned to capitalise on this market trend to become the dominant player within our category of this large and diverse industry. We aim to break the mold of stuffy and impersonal veterinary care. We dream big, love everyone, have fun at work, and excel TOGETHER. We are not just a veterinary company, but a vision. We love animals of all species and breeds, as well as humans of all backgrounds, cultures and beliefs. We strive to exceed expecta,ons and sweep our clients off their feet with our SA customer service and tailored veterinary care. Our focus is on being a place of comfort for our clients and pets, in sickness and in health. Duties and responsibilities You will be responsible for providing outstanding customer service through multiple channels, including phone, email, WhatsApp, website and social media. You will also be responsible for managing our company\'s social media presence and engaging with customers on social media platforms.

• Respond to customer inquiries, complaints, and orders via phone, email, WhatsApp, website and social media in a timely and professional manner.
• Provide customers with accurate product informa,on, pricing, and shipping details.
• Assist customers with placing orders, tracking shipments, and resolving any issues thatarise during the ordering process.
• Process returns, exchanges, and refunds according to company policies.
• Monitor and manage the company\'s social media presence, including Facebook, Instagram and WhatsApp Communities.
• Engage with customers on social media platforms to build brand awareness and loyalty.
• Respond to customer comments and messages on social media in a ,mely andprofessional manner.
• Collaborate with other departments to resolve customer issues and improve overallcustomer experience.
• Identify opportunities to improve customer service processes and procedures.

Aspects of Performance:

• Excellent command of English, both written and verbal.
• Must be multi-lingual - English, Spanish, Chinese, Thai, Indonesian
• Strong problem-solving skills and ability to work under pressure. Everyone in the company carries the mentality of solving customers\' problems first.
• Familiarity with e-commerce platforms and order management systems.
• Experience with social media management and marke,ng.
• Strong understanding of social media plaVorms and their best prac,ces.
• Ability to work independently as well as part of a team.
• Posi,ve a[tude and a desire to help others.

Qualifications

• Bachelor\'s degree preferred.
• 2-3 years of experience in customer service.
• 1-2 years of experience in Social Media Management.
• Have experience with the so^ware Canva and understand the basic of Google Analytics and SEOs will be added bonus.

Education: May accept addi,onal related work experience in lieu of BA/BS degree Job Type: Full-time Salary: RM3,500.00 - RM4,300.00 per month Schedule:

• Day shift
• Evening shift

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)