Customer Service Executive

Kuala Lumpur, Malaysia

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Job Responsibilities:

The first point of contact in addressing queries promptly and effectively.
Managing our marketplace account enquiry.
Listen to feedback, process the information, and deliberate a best response in line with the team\xe2\x80\x99s business objectives.
Assist the rest of the local operations team in fulfillment, business process optimization, due diligence, and strategic partnerships.

Job Requirements:

Prior experience with customer service/support services in a e-commerce industry is a plus
Strong interpersonal and communication skills \xe2\x80\x93 both written and spoken
Empathetic, yet business-oriented, and able to think and respond on your feet at the same time
A strong will to learn and adapt to rapidly changing environments. Some customer service, PR, sales and/or business operations background may help
Professional working proficiency in both reading and writing English.
And most importantly, a genuine heart to help solve our customers\xe2\x80\x99 problems!.
Able to work on rotating shifts if required.
Able to work on public holidays and weekends
Required to have own transportation arrangement.

Interested candidates please submit your application through Jobstore.com

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