Job Description

Shangri-La Customer Engagement & Process Transformation Kuala Lumpur

Looking for potential and passionate Customer Service Executive (Earn up to RM5000)

Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!

How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers of Malaysia? Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture!

Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!

What will you learn and be part of?

• Receive industry best training that will equip you with soft and technical skills for the role
• Gain confidence in meeting and exceeding expectations of our global customers
• Get comfortable in handling emails and calls and potentially chats
• Be part of our multilingual sales-oriented service team supporting our customers on their reservations and loyalty program queries
• The opportunity to work and grow in a diverse culture

• SPM/STPM/diploma/degree holder preferably with at least 1 year experience in customer service, but fresh graduates are welcome to apply
• Ability to converse and write in English and Cantonese
• Pleasant personality with good communication skills
• Experienced in Windows Operating Systems and typing
• Positive attitude and a team player with a passion for delivering world class customer service
• Willing to work in a shift environment (24/7 operations)
• Ability to work under pressure to meet or exceed set performance standards
• Open to candidates who are permitted to work in Malaysia only

• Free stay at any of our Hotels globally (one of a kind in the industry)
• 5-Day work week (shift based)
• Earn an attractive monthly salary up to RM5,000 including meal, shift, transport and language allowances
• Discretionary performance-based bonus and incentives
• Paid training and career development opportunities
• SOCSO, EPF, EIS and medical insurance coverage
• Annual preventive health screening

Shangri-La Hotels & Resorts