Customer Service Executive

Kuala Lumpur, Malaysia

Job Description


Shangri-La Customer Engagement & Process Transformation Kuala Lumpur

Looking for potential and passionate Customer Service Executive (Earn up to RM5000)

Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!

How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers of Malaysia? Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture!

Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!

What will you learn and be part of?

  • Receive industry best training that will equip you with soft and technical skills for the role
  • Gain confidence in meeting and exceeding expectations of our global customers
  • Get comfortable in handling emails and calls and potentially chats
  • Be part of our multilingual sales-oriented service team supporting our customers on their reservations and loyalty program queries
  • The opportunity to work and grow in a diverse culture
What are we looking for?
  • SPM/STPM/diploma/degree holder preferably with at least 1 year experience in customer service, but fresh graduates are welcome to apply
  • Ability to converse and write in English and Cantonese
  • Pleasant personality with good communication skills
  • Experienced in Windows Operating Systems and typing
  • Positive attitude and a team player with a passion for delivering world class customer service
  • Willing to work in a shift environment (24/7 operations)
  • Ability to work under pressure to meet or exceed set performance standards
  • Open to candidates who are permitted to work in Malaysia only
What\'s in It for You?
  • Free stay at any of our Hotels globally (one of a kind in the industry)
  • 5-Day work week (shift based)
  • Earn an attractive monthly salary up to RM5,000 including meal, shift, transport and language allowances
  • Discretionary performance-based bonus and incentives
  • Paid training and career development opportunities
  • SOCSO, EPF, EIS and medical insurance coverage
  • Annual preventive health screening

Shangri-La Hotels & Resorts

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Job Detail

  • Job Id
    JD962332
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    5000 per month
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned