Job Description

OVERVIEW:
Support and manage buyer/seller enquiries and escalations in a proper manner. We need an individual who is strong in decision making and has soft skills and competencies to manage our customers. JOB SCOPE:

• Delivering excellent customer service to customers via live chat, email and outbound call.

Taking ownership to solve challenges faced by customers and clients\' partners.

• Assist and resolve customers\' inquiries with general concerns related to online shopping platform & e-commerce platform
• Exceeding customer expectation in terms of customer service & accurate information.
• Working in a team to achieve the required KPI elements and SLA
• Consistently meeting individual and team KPIS and goals

Maintaining high degree of integrity and confidentiality \xe2\x80\x93 keeping customers\xe2\x80\x99 information confidential at all times REQUIREMENTS:

• Minimum 6 months of Customer Service experience is a must
• Preferable candidates with e-commerce experiences
• Excellent command of English in both verbal and written communication
• Technical skills and computer knowledge with hands-on mentality
• Excellent soft skills, verbal and written communication skills
• Excellent listening skills
• Ability to de-escalate calls in an effective manner
• Ability to assess the customer and adjust communication style accordingly
• Excellent interpersonal skill with ability to positively influence others
• Strong problem solving skill/ ability to empathize with customers
• Ability to effective multi task during and after calls and follow through in a timely manner
• Strong attention to detail
• Ability to work in a high stress environment, managing stress in a professional manner and without disruption to the operation, employee or customers,
• Ability to adapt to change of environment

BENEFITS:

• 12 days of Annual Leave Entitlement, prorated
• Medical Coverage (Panel Clinic Coverage, RM80/month)
• EPF, SOCSO, EIS
• Three (3) months of probation

Job Type: Full-time Salary: RM2,400.00 - RM3,000.00 per month Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Supplemental pay types:

• Attendance bonus
• Performance bonus

Application Question(s):

• What is your expected salary?

Experience:

• Customer service: 1 year (Preferred)