Job Description

• Bachelor\'s degree in Business Administration, Logistic, Operation Management, or related field
• Proven track record of managing logistics and customer support operations in a fast-paced environment
• Strong understanding of the Food Delivery Technology industry and competitive landscape
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to lead and motivate a team in a fast-paced, deadline-driven environment
• Ability to manage multiple priorities and work independently
• Experience with data analysis and reporting tools
• Proficient in Microsoft Office and Google Suite
• Ability to work flexible hours as needed

Responsibilities

• Oversee the day-to-day operations of the logistics and customer support teams, ensuring that service levels and quality metrics are met
• Identify process inefficiencies and develop strategies for improving operational efficiency and effectiveness
• Manage the performance of the logistics and customer support teams, including setting performance goals, providing coaching and feedback, and conducting performance evaluations
• Collaborate with cross-functional teams, including product, marketing, and engineering, to ensure a seamless customer experience
• Develop and maintain standard operating procedures for logistics and customer support operations
• Analyze customer feedback and operational data to identify trends and opportunities for improvement
• Monitor and report on key performance metrics, including order fulfillment, delivery times, customer satisfaction, and support resolution times
• Manage relationships with third-party logistics providers and other vendors as needed
• Ensure compliance with all relevant laws and regulations, including food safety and labor laws

Benefits

• Work from home
• EPF + SOCSO
• Training provided

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Training Provided
• Overtime Pay
• Allowance Provided

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Ricebowl