Job Description

• Keen learner with good attitude, independent, responsible, self motivate and able to work independently
• Ability to multitasking, priotize workload and delegate task
• Candidates from label printing industry will be an advantage.
• Able to work with other department
• Willing to work in Kepong (nearby Sri Damansara)
• Full time position is available
• Fresh graduates are encouraged to apply

Responsibilities

• Responding to customer inquiries and providing information about products, services, and company policies. This includes answering phone calls, emails, and live chats promptly and professionally.
• Assisting customers with resolving problems, complaints, or conflicts they may have.
• Maintaining a thorough understanding of the company\'s products and services.
• Staying up-to-date with product updates, features, pricing, and promotions to effectively address customer queries and concerns.
• Assisting customers with placing orders, processing payments, and ensuring accurate and timely order fulfillment.
• Establishing rapport with customers and creating a positive customer experience. Listening actively to customer needs, demonstrating empathy, and offering personalized solutions to enhance customer satisfaction and loyalty.
• Keeping up-to-date with industry trends, product knowledge, and customer service best practices.
• Other ad hoc administrative tasks assigned by superior.

Benefits

• Attractive Incentive Rewards
• Opportunities for growth and advancement
• Young and diverse working culture! Work alongside fun, encouraging and supportive colleagues from a diverse range of backgrounds
• Provide Gym facilities
• Annual Performance Bonus

Additional Benefits

• Staff Activities
• Training Provided

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