Job Description

• Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
• Possess good telephone etiquette with a smiley voice.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Good communication and interpersonal skills.
• Ability to multi-task, prioritise and manage time effectively
• Social media savvy

Responsibilities

• Respond to customer inquiries via email, live chat, and other social media platforms in a timely, professional, and courteous manner.

• Resolve customer issues and complaints, escalating when necessary to ensure complete customer satisfaction.

• Maintain a thorough knowledge of the Company\'s products, services, and policies to effectively address customer inquiries.

• Process and fulfill customer orders, including top-up orders, ensuring accuracy and timeliness in execution.

• Handle returns and exchanges, as well as perform necessary follow-ups to ensure customer satisfaction.

• Collaborate with other departments and colleagues to address and resolve customer concerns or requests.

• Keep accurate records of customer interactions, transactions, and feedback.

• Identify trends in customer issues and provide recommendations for process improvement.

• Participate in ongoing training and development programs to maintain and enhance product knowledge and customer service skills.

• Foster a cooperative and supportive work environment with colleagues to enhance overall team performance.

• Perform any other duties and responsibilities as reasonably assigned by the Supervisor.

• Report any issues faced during work to the Supervisor for timely resolution and support.

Benefits

• Annual leave and sick leave
• Bonus
• Overtime Pay
• KWSP and SOCSO
• Medical & Insurance Coverage
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
• Career Progression opportunities - you maybe able to get promotion easily.

Additional Benefits

• Overtime Pay

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