Job Description

e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-5b2d4898>Customer Service Executive | Logistics Mnc | KlangFollowMYR3,000 - MYR4,500 Per MonthPort Klang,Fresh GraduatesFewer than 20 applicants. You still have a chance!Posted 4 hours ago xe2x80xa2 Closing 31 Jul 2025Fewer than 20 applicants. You still have a chance!SaveApplyRequirements- Education/Experience: Diploma, Degree or equivalent with at least 2 years of relevantexperience in shipping / logistics industry preferably from freight forwarder environment.- Demonstrate customer service focus.- Strong PC knowledge, Microsoft Windows, Word, Excel and Outlook required.- Proactive, self-starter, self-management, organized, hardworking, result and customeroriented.- Excellent interpersonal and communication skills at all levels.- Required language(s) : English and Malay.- Possess good communication skill in verbal & written in English.- Committed, trustworthy, reliable, discipline, dedicative, able to adapt and work inchallenging business environment.- Able to work independently and under pressure with minimum supervision.- Prior experience in MNC (Shipping/NVOCC) will be an added advantage.- Prosses own transport.- Applicants should be Malaysian.Responsibilities- Ensure timely quotation is sent to the Customer and ensure booking is confirmed & senttimely.- Support the operations & Sales in the execution of the service delivery.- Carrier/vendors relations e.g. secure spot rates, equipment, space protections, priorityhaulage, customs broker provide us the service level agreed upon.- Monitor timely issue/query resolution from the operation team & timely response tocustomer enquiries.- Monitor data integrity of systems.- Responsible for cross sell/up sell, customer retention and follow up on Freight Outstanding.- Monitor, record and report the performance of our services with suitable recommendationsto improve be IT is a Service delivery wins or Service failures.- Work with the sales team to establish and strengthen customer relationships.- Ensure service excellence and develop best-in-class platform for the customer/client.Benefits

• 13 months salary
• Medical claim
• Work life balance
• Laptop provided

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Medical Insurance
• Training Provided
• Performance Bonus
• 5 Working Days

SkillsCommunication Problem-Solving Product Knowledge Empathy Time Management Patience CRM (Customer Relationship Management)Important InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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