Customer Service Executive
Malaysia, Malaysia
Job Description
Responsibilities:
- Handle all telephone/email enquiries for airfreight, ocean freight, land transport
- Prepare/follow up rates quotations, propose and RFQ/RFP to customers to improve the hit rate
- Build relationship with customers and identify areas of growth with the existing customers to improve customer experience and satisfaction
- High learning agility in analyzing customers' shipment pattern and deep dive into issues related to the performance of shipment
- Experience in handling procurement for the company
- Handle customer complaints/disputes
- Work with sales managers to create and implement targeted sales strategies
- Prepare reports for business reviews
- Take care of air freight export/ import shipments from contact shipper. booking, follow up, input system, send pre-alert, billing all the way until case close.
- Minimum 5 years of related experience in the Freight Forwarding/Logistics industry
- Knowledge in both Sea Freight & Air Freight will be added advantage
- Pleasant personality with positive working attitude
- Possess excellent communication and interpersonal skills
- Able to multi-task, work independently and handle high volume of transactions in a fast paced environment
- Consistent work deliverables and able to work on a long term basis with a view to career development in company
For more updates on job opportunities:
Like us at our Facebook Page .
Follow our LinkedIn Page:
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD856174
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationMalaysia, Malaysia
-
EducationNot mentioned