Job Description

How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers in Malaysia? Want to be associated with a 50-year-old large globally diversified organization that operates with a set stan How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers in Malaysia Want to be associated with a 50-year-old large globally diversified organization that operates with a set standard of values, ethics, and work culture! Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its Customers If you are looking for a career and not just a job, we can make that HAPPEN! What will you learn and be part of Receive industry-best training that will equip you with soft and technical skills for the role. Gain confidence in meeting and exceeding the expectations of our global customers. Get comfortable in handling emails and inbound calls and/or chats Be part of our multilingual oriented service team supporting our customers on their Reservations and Loyalty Program Queries The opportunity to work and grow in a diverse culture with a rewarding career Gain personally and professionally through in-house Development Training Job Requirements: Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree, Professional Certificates or equivalent in All Business Field Preferably at least 1 year of related working experience in Contact Centre, hospitality/Online Travel Agency and customer service Preferably Executive specializing in Customer Service or equivalent. Required spoken & written language(s): English, Mandarin or Cantonese. Pleasant personality with good communication, written and oral skills in English Ability to converse & write in additional language or dialect, such as Cantonese or Mandarin Computer literate and internet savvy. Positive attitude and a team player passionate about delivering world-class customer service. Ability to work under pressure to meet or exceed set performance standards Willing to work in a rotation shift environment (24/7 operations)

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