Customer Service Executive
Melaka, Malaysia
Job Description
Job Summary
We are seeking a highly motivated and detail-oriented individual to join our customer service team. The Customer Service Representative will provide support to our customers via Whatsapp, FB messenger, phone, and email, with a focus on providing exceptional customer service. Responsibilities:
- Answer customer inquiries and provide information about our products and services
- Resolve customer complaints and issues in a report to company system
- Process customer orders
- Maintain accurate customer records and update databases
- Collaborate with other departments to ensure customer satisfaction
- Continuously improve customer service by identifying issuse for improvement and providing feedback
- Degree or equivalent
- Excellent communication skills, both written and verbal
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong problem-solving skills
- Demonstrated customer service experience
- Flexibility to work weekends and holidays, if required
- Opportunities for promotion
- Professional development
- Day shift
- Commission pay
- Performance bonus
- Bachelor\'s (Preferred)
- Bahasa (Preferred)
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Job Detail
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Job IdJD936056
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMelaka, Malaysia
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EducationNot mentioned