Job Description

• Direct and execute all the customer service activities
• Direct, execute and monitor the overall performance of the customer services team
• Effective liaison, support and assistance between customer services department and rest of organisation
• Maintain and improve mechanisms for surveying and measuring customer satisfaction and disseminate feedback to the appropriate internal entities
• Utilise CRM system to manage the functions of receiving, assessing, analysing, resolving and documenting customers\xe2\x80\x99 issues and complaints in accordance with agreed requirements
• Development of plans for customer services activities to include customer management to achieve satisfaction targets
• Support to all other departments with customer service and related issues
• Manage and maintain contact with internal and external client/customers for feedback and to obtain client/customer satisfaction information
• Set an example for team members of commitment, customer service knowledge, work ethics and habits and personal character
• Maintain accurate customer service records
• Interact and co-operate with all members of the organisation, its suppliers and clients/customers

Job Type: Full-time Salary: From RM3,500.00 per month Benefits:

• Additional leave
• Free parking
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Day shift

Ability to commute/relocate:

• Iskandar Puteri: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 3 years (Preferred)

Language:

• Mandarin (Preferred)