Customer Service Executive
Nusajaya, Malaysia
Job Description
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Customer Service Executive - Front Desk/ Recreation JOB SUMMARY:
Expected Start Date: 03/13/2023
- Ensure operations at Estuari Sports Center smooth by having daily contact with the customer that comes to the premise. Encompass range of customer-oriented tasks by including handling complaint about a product or service by providing customers with the information.
- Build and maintain good customers relationships through proactive communication and action to fulfil client expectation
- Establish and maintain effective relationships with all staff, the membership population and the public
- Promote teamwork and cooperative effort
- Promote the highest level of customer service at all levels
- Providing information about service facilities offered at Estuari Sports Centre
- Handling enquiries by telephone or email
- Responsible for the accuracy and completeness of inputting customer data
- Handle administrative duties
- Liaise with providing support to other team members, department and offices as may be required
- Carry out any other task within the customer service team, at the request of the manager in charge
- Ensure the front desk well prepared and tidy
- Making sure that customer users follow and get information about the safety and service facilities guidelines
- Exceed customers expectation in terms of customer service and accurate information
- Candidate must possess at least Primary/Secondary School/SPM/\xe2\x80\x9d or Diploma/Professional
- Degree in Business Admin, Marketing, Mass Communication or equivalent.
- At least 2 Year(s) of working experience in the related field is required for this position, preferably from the Call Centre, and customer service environment
- Good written and verbal communication skills in English and Bahasa Malaysia
- Polite and approachable manner
- Strong interpersonal skills with customer & sales service.
- Knowledge in other languages Mandarin, Korean will be an added advantage
- The ideal candidate will have a strong work ethic and excellent people skills for this very service- oriented business.
- Excellent communication with customers and other members of the team
- Problem analysis and proactive problem-solving
- Presentation skills
- Adaptability
- Creativity
- Sports minded
- Collaboration
- Enthusiasm for the job
- Free parking
- Opportunities for promotion
- Professional development
- Day shift
- Flexible hours
- Holidays
- Rotational shift
- Weekend jobs
- Iskandar Puteri: Reliably commute or planning to relocate before starting work (Preferred)
- Diploma/Advanced Diploma (Preferred)
- Customer service: 1 year (Preferred)
- English (Preferred)
- Other languages (Preferred)
Expected Start Date: 03/13/2023
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Job Detail
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Job IdJD911677
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNusajaya, Malaysia
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EducationNot mentioned