Job Description

Shangri-La Customer Engagement & Process Transformation Kuala Lumpur

Do You Need a Part-Time Job?

Do you want to be part of a business that creates colorful joys of life and happy memories?

How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers of Malaysia? Want to be associated with a 50year old large globally diversified organization that operates with a set standard of values, ethics and work culture!

Very importantly, are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!

What will you learn and be part of?

Receive training that will equip you with soft and technical skills for the role.

Gain confidence in meeting and exceeding the expectations of our global customers.

Get comfortable in handling emails.

Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries

The opportunity to work and grow in a diverse culture with a rewarding career

What are we looking for?

Pleasant personality with good communication, written, and oral skills in English.

Diploma /Degree holder in any discipline or SPM/STPM/IGCSE or equivalent qualification with relevant working experience

Preferably min 1year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service

Computer literate and internet savvy.

Positive attitude and a team player with a passion in delivering World Class customer service.

Ability to work under pressure to meet or exceed set performance standards

What\'s in It for You?

• Paid Training and career development opportunity
• Socso, EPF, EIS
• Flexible working hours
• Career growth opportunity

Shangri-La Hotels & Resorts