Job Description

Executive recruitment company Monroe Consulting Group\'s Industrial Division is recruiting on behalf of an MNC and a global leader in manufacturing industrial packaging, specializing in complete packaging solutions within the Telecom, Energy, Industry, Vehicles, Healthcare and Aerospace. Our highly respected client is seeking for a customer service driven and expertise in logistic management, Customer Service Executive with at least 1 year experience. The job will be based in Perai, Penang.

Job summary

The ideal candidate will be responsible to support Business Unit/Site Manager in the day-to-day operations and ensuring customer demands and deliveries request are fulfilled with high satisfaction with the business expansion in Penang.

Key job responsibilities include:

Attend customer enquiries or feedbacks, to provide good customer response and services.
Perform order planning, processing, purchases, sales administration in parts operations etc.
Follow up customer forecast and supplier fulfilment to ensure on time delivery.
Issuance of Delivery Orders / Invoices / Shipping Documents, etc to customers.
Issuance of repeating Purchase orders to suppliers.
Uploading invoices to customer\'s portal.
Planning according to customers forecast.
Upkeeping files and documents.
Manage customer\'s complaint or quality issues together with Quality team.
Work closely with Production and Warehouse\'s team to ensure smooth fulfilment to avoid escalation.
To analyse demand planning and supply planning data and provide suggestions for improvements.
Any other tasks assign by superior as deem necessary from time to time.

Job requirements include:

Bachelor degree in Business Administration, Logistics & Transportation, Management, Commerce, Marketing or related field is preferred.
At least 1 years of relevant experience.
Good communication skills with Bi-Lingual Capabilities (English & Others).
Kursus Ejen Kastam (KEK) certification will be added advantage.
Tech savvy, highly organized and detail oriented.
Independent, responsible, solution-driven, and able to work under pressure.

Monroe Consulting