Job Description

Location: Petaling Jaya, Selangors:

• Respond promptly to customer inquiries via various communication channels like phone, WhatsApp, and email.
• Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible.
• Collaborate with relevant departments to resolve complex problems and ensure timely solutions.
• Maintain accurate and organized installer records, interaction logs, and documentation.
• Input and update the installer\xe2\x80\x99s information in the system.
• Generate reports and analytics on customer interactions, feedback, and trends to identify areas for improvement.
• Communicate effectively with installers, team members, and other departments to ensure seamless information flow.
• Collect and document customer feedback, suggestions, and complaints to help improve products and services.
• Identify process inefficiencies and propose improvements to enhance the overall customer service experience.
• Contribute to the development and enhancement of customer service policies and procedures.
• Adhere to company standards, guidelines, and best practices in customer service.
• Prioritize tasks and assignments to ensure timely completion of projects and deadlines.
• Provide support to team members by managing their administrative tasks when necessary.

Job Requirements:

• Excellent communication and interpersonal skills.
• Patience and the ability to handle challenging situations with professionalism.
• Problem-solving skills and a proactive approach to addressing customer needs.
• Familiarity with customer service software and systems.
• Adaptability to evolving processes and procedures.

Working hours:

• Monday \xe2\x80\x93 Friday (8.30am \xe2\x80\x93 5.30pm)
• Saturday work from home

Others Information:For those who have what it takes, please send in resume to:
Consultant: Wei Li
Email:Agensi Pekerjaan & Perundingcara Bright Prospect Sdn BhdNo, 18, 2nd Floor, Jalan 14/14,
46100 Petaling Jaya,
Selangor
Tel : +603-7954 8440Lot No.28-03, 28th Floor, Public Bank Tower,
No.19, Jalan Wong Ah Fook, 80000 Johor Bahru, Johor.
Tel : 607 -2233 228

Bright Prospect