Job Description

• Diploma or Degree in Nursing/Hospitality Services (Customer Service related) or any other medical related field
• Min 3 years working experience
• Working experience in a hospital setting, with direct contact with patients/customers is an advantage
• Able to work 6 days a week including weekends/PH
• Good Listener

ResponsibilitiesCustomer Service and Attend to Enquiries

• Receive customers\' enquiries (walk-in or via telephone) and provide the information required
• Providing clear directions of Hospital\'s facilities to customer upon inquiry
• Handling customer/patients\' queries and providing clear explanations and information
• Assisting patients by directing the customers to the respective departments and/or consultants\' clinic
• Triaging /understanding patients\' medical condition so as to be able to provide correct/appropriate referral to the consultants
• Providing personalized attention to customers especially for all customers who face any difficulty when dealing with us
• Ensuring that all customer enquiries and concern are promptly looked at and addressed appropriately
• Complying with the basic customer service courtesy protocol - greetings, smile and eye contact and to address to customers appropriately
• Maintaining customers\'/patients\' confidentiality and discreteness at all times.

Attend to VVIP/VIP Patients/Customers

• To receive information of VVIP/VIP patients/customers from Manager, Customer Service or Senior Manager, Customer Service
• Assist the VVIP/VIPs in the logistics around the hospital (i.e.: registration, escorting, etc) where required
• Conduct patient rounds within the hospital (i.e.: wards, outpatient departments, admission/discharge areas, A&E, etc)
• To assess/screen patients during rounds in order to provide immediate assistance where required

Handling of Customers\' Feedbacks

• Address to all customers\' feedbacks promptly and professionally
• Calm angry complainant and to bring them to the discussion room, to avoid any interruption and misunderstandings
• To ensure proper follow through for all complaint cases until resolution

Benefits

• Contractual bonus and Performance bonus.
• Medical, Dental and Optical benefits. .
• Career Development: Training, Annual Talent Review, Career Planning.
• Rewards and recognition: Long Service Award.
• Discount rate with other Sunway Business Units (i.e. Theme Park, Hospitality, Education, Property, Medical, Retail, Food & Beverages), Sports and Recreational, Family Day.
• Open communication. Young, energetic and fun working environment.

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