MUST COME WITH OWN LAPTOP & HIGH SPEED BROADBAND (Minimum 100Mbps) for Hybrid Working Arrangement.
THIS IS NOT 100% WFH JOB.
Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U/Diploma
At least 1 or 2 years (s) of working experience in the related field, preferably in the E-commerce/Retail industry
Able to work in a rotational shift environment (5-day work-week)
Able to start IMMEDIATELY
Have knowledge of customer service principles and practices
Possess good interpersonal and communication skills
Fast learner and self-motivated
Team-oriented and service minded
Careful, patient, and able to work under pressure
Able to work according to the monthly roster including public holidays
Understand the basic operation of computer software applications
Requires minimal 30 wpm typing speed
Required skill(s): Microsoft Windows
Proficient in English and Bahasa.
Must be willing to return to the office as & when required
Fresh graduates are encouraged to apply
Tanggungjawab
Handle all inbound contacts received and outbound contacts made via chats (marketplace), emails, social media, and calls
To resolve product or service problems by clarifying and understanding the customer's complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment & following up to ensure resolution
To ensure and provides quality service to both internal and external customers
To maintain customer records by updating account information
Record details of inquiries, comments, and complaints
Contributes to team effort by accomplishing related results as needed
To adhere to and comply with the duty roster set by the Supervisor
To complete any other tasks assigned by the management from time to time
Manfaat
BASIC SALARY: RM2300 - RM 2500.
Manfaat tambahan
5 Working Days
Training Provided
Soal Jawab Jawatan
Tanya soalan dan majikan akan menjawab tentang jawatan ini
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