Customer Service Executive
Job Description
Responsibilities: Respond to customer inquiries via phone, social media platform and chat in a timely and professional manner Resolve customer complaints and issues in a timely and effective manner Provide accurate and appropriate information to customers in a friendly and helpful manner Maintain customer records and report customer complaints to outlet manager as necessary Ensure customer satisfaction by providing prompt and efficient customer service Requirements: Strong communication and interpersonal skills Proficient in English (Good to have: Mandarin proficiency) Basic computer skills, including proficiency in Microsoft Office and CRM software High school diploma or equivalent; college degree preferred Work Days : 6 days per week Work Hours : 9 to 6pm Job Types: Full-time, Permanent Salary: RM2,800.00 - RM3,200.00 per month Benefits:
- Maternity leave
- Parental leave
- Professional development
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
- STM/STPM (Required)
- Customer Care Specialist: 1 year (Required)
- Mandarin (Required)
- English (Required)
- Bahasa (Required)
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Job Detail
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Job IdJD892937
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Malaysia
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EducationNot mentioned