Customer Service Executive

Petaling Jaya, Selangor, Malaysia

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Daily Assigning Jobs to Contractors and Installers (via WhatsApp) based on the list from CUCKOO and updating in the system.
Check job completion on CUCKOO System daily to ensure Installers upload all the required 10 documents into the system to close job.
Inform installers to collect aircon from their nearest Warehouse.
Solve issues or matters pertaining to the job assigned to the Installers.
Remind Installers to call customers before the appointment date and the time to ensure customer\'s availability. At the same time inform customers via WhatsApp about what\'s free and what\'s chargeable
Weekly check on the system to ensure all documents are uploaded for payment purposes.
Daily checking on ICS Ticketing System for ICS-related cases.
Solve issues or matters pertaining to the cases together with installers.
First Call within 24 hrs to the customer and investigate the case & causes.
After 1st call, all cases need to be closed within 7 working days.
All findings are required to login into the ICS Ticketing System - Ticket Log as part of the historical data.
Raised ICS Notes and send them to Installers that are appointed for the revisits. Ensure the customer signs the Note upon revisit completed and Installer to update into the system close case.

Benefits

Ricebowl

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