Responsibilities: \xe2\x80\xa2 Handling all inbound calls, outbound calls and/or online chats pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company\'s products \xe2\x80\xa2 To exceed customers expectation in terms of customer service & accurate information. \xe2\x80\xa2 Work in a team to achieve the required KPI elements and SLA. Requirements: \xe2\x80\xa2 Minimum 1 year of working experience in the service industry will be an added advantage for this position. \xe2\x80\xa2 Good communication skills (ability to speak in fluent English will be an added advantage) \xe2\x80\xa2 Fresh graduates who are interested to start their career in a call center are also encouraged to apply \xe2\x80\x93 Full Training Provided \xe2\x80\xa2 Applicant must be willing to work on rotational shifts (where applicable). Salary & Benefit \xe2\x80\xa2 KPI incentives, Attendance allowance, Shift allowances, Transportation. \xe2\x80\xa2 OT is allowed \xe2\x80\xa2 Fully equipped gym with aerobics studio & shower facilities \xe2\x80\xa2 Monthly fun and exciting staff activities. (pool, football & bowling competition, treasure hunt, etc).
EMCO Execuitve is growing into the leading recruitment consultancy in this region specializing in middle management, senior recruitment and executive level placements. We endeavour to satisfy our client\'s complete requirements by developing and customizing our services to enable an accurate fit within the specific need, each time. We offer talent management solutions, staffing services, industrial relations consultancy and the management of business process outsourcing, which we have provided to many clients since our inception. We specialize in placing high calibre professionals into permanent positions for all levels across the following areas: 1) Business Process Operations 2) Shared Services & Call Centres 3) Engineering & Technology 4) Manufacturing, Logistic & Warehousing 5) Retail & Commerce 6) Banking, Finance Services & Insurance
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent