Job Description

MyTree is a fast growing, tech-enabled platform that moves tonnes of food products to all levels of the F&B industry (restaurants, cafes, hawkers etc). We leverage technology to coordinate all aspects of food distribution, bringing us to our goal of making the entire food supply chain efficient and sustainable. Day-to-Day \xc2\xb7 Contacting customers to prompt them to place orders, understand their purchasing decisions \xc2\xb7 Contacting customers to upsell them remotely \xc2\xb7 Dealing with customer concerns, spoken and unspoken \xc2\xb7 Recording customer feedback and information from conversations in our database \xc2\xb7 Working with team manager and team members to identify errors in the company\xe2\x80\x99s processes which affect customer\xe2\x80\x99s purchasing decisions \xc2\xb7 Working with team and other department members to resolve customer issues e.g. finance, payment reconciliation, deliveries Requirements \xc2\xb7 You are open to learning and experimenting with new methods of communication and closing sales remotely. \xc2\xb7 You are able to work through lists and complete all assigned tasks within the deadlines given. \xc2\xb7 You understand that performing as a team is crucial and you are able to work with teammates to hit performance targets and incentives. \xc2\xb7 Prior experience in telesales, telemarketing, customer service, data entry is a plus but not essential. \xc2\xb7 F&B experience is not required at all. \xc2\xb7 Comfortable working with computers, Microsoft Excel especially. Expertise is not required. \xc2\xb7 Proficiency in English, Mandarin, Bahasa Melayu is required. Other dialects are a bonus. Salary and Benefits - RM 2500 to RM 2600 - Incentives based on personal and team performance - Medical coverage Job Type: Full-time Salary: RM2,500.00 - RM3,400.00 per month