Customer Service Executive

Petaling Jaya, Malaysia

Job Description


Job Responsibilities:

  • Responsible for processing and managing customers\xe2\x80\x99 orders with timely deliveries and shipment arrangements to be made in the most optimum manner
  • Act as a key interface for all customers\xe2\x80\x99 orders and logistics enquiries
  • Point of contact for customers in all purchase orders and deliveries/shipment concerns
  • Ensure prompt shipments/deliveries (may include short lead-time orders)
  • Ability to resolve issue when conflict arises
  • Knowledge of local and overseas regulations with proper documentation
  • Timely keying in of orders and acknowledgement of customer purchase orders
  • Logistics arrangements for deliveries and work with transporters/ forwarders/ warehouses to resolve any issues which may result in a delay or no shipment
  • Ensure there is no overdue of customer orders; to highlight and work closely with sales team and business development team to clear overdue customer orders for deliveries/shipment arrangements
  • Interface with team members prior to shipment of goods to customers with the objective of consolidating deliveries for cost saving and control
  • Liaise with customers on deliveries/shipment dates and any special requirements pertaining to customers\xe2\x80\x99 orders fulfillment
  • Perform Good Receive, Delivery Order, Packing List, Commercial Invoice, Proforma Invoice, Sales Contract, etc documents and liaise forwarders on custom documents
  • Responsible for processing and managing of Purchase Orders to manufacturers/suppliers, follow-up on shipment schedules, production schedules, shipments clearance and inventories control
  • Escalation of orders with manufacturers/suppliers with our purchases to fulfill customers\xe2\x80\x99 request
  • Any other tasks assigned from time to time
Job Requirements:
  • Ability to successfully manage multiple priorities and to handle challenging work demands and tight schedules
  • Able to make timely decisions in a high pressure environment
  • Meticulous and keen eye for details
  • Good verbal and written communication skills and detailed oriented
Salary: up to RM 3,500(depends on qualification and experience) Job Type: Full-time Salary: Up to RM3,500.00 per month Language:
  • English (Preferred)
  • Bahasa (Preferred)
  • Mandarin (Preferred)

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Job Detail

  • Job Id
    JD937325
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Petaling Jaya, Malaysia
  • Education
    Not mentioned