Job Description

:

• Provide the best customer support for customer inquiries
• Resolve product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintain a smooth workflow and handle distribution of orders to partners
• Manage overall Customer Experience operations with partners
• Any other duties may be deemed appropriate to this role that is assigned by supervisor

Requirements:

• Excellent communication skills and being able to think fast on your feet is a MUST
• Min. SPM graduate with experience in fast moving consumer environment (e-commerce customer support preferred)
• At least 1-2 year(s) of working experience in the related field is required for this position (fresh-grad/ students, entry level is encourage to apply too!)
• Well versed in English and Bahasa Malaysia (Candidates who can speaks in other languages will be added advantages)
• Able to work independently with minimum supervision
• Knowledge of Microsoft Office products (Excel, Word, etc) and Google web products (Sheets, Docs, etc.)
• Possess great personality with a CAN DO attitude
• Responsible, fast learner, interpersonal skills and a strong spirit of teamwork
• Good time/organizational management and critical thinking abilities
• Must be willing to work on weekend/public holiday (5 days a week rotational basis)
• For part time position, required to have their own laptop

Why join us?

• Join a fun and fast growing team! As part of the team, you will get the opportunities to learn a variety of skills! Apart from that, here are some of the benefits that you will enjoy too:
• Annual Leave & Statutory Leave (Applicable for Full time employees, upon confirmation)
• Medical, Dental & Optical Coverage: RM800 a year (Applicable for Full time employees, upon confirmationn, prorated basis)
• KPI Allowance (Applicable for Full time employees, upon confirmation)
• Fully stocked pantry: snacks, instant noodles, and more yums
• Free parking: no more roadside headaches
• Work life balance: We do not disturb you during non-working hours! Unless it\xe2\x80\x99s urgent!
• Career Enhancement

Address: 32, Jalan 51a/223, Seksyen 51a, 46100 Petaling Jaya, Selangor Job Types: Full-time, Part-time
Part-time hours: 45 per week Salary: RM2,500.00 - RM3,000.00 per month Schedule:

• Weekend jobs

Supplemental pay types:

• Commission pay