Job Description

• Familiarity with customer service software, RM systems, and basic computer applications.
• Ability to quickly learn and adapt to new technologies and tools.
• Organizational Skills.

ResponsibilitiesCustomer Interaction:

• Handle inbound and outbound calls, emails, and chats from customers.
• Address customer inquiries, complaints, and issues promptly and effectively.
• Provide accurate information about products, services, and policies.

Problem Resolution:

• Resolve customer complaints and issues by identifying the root cause and implementing solutions.
• Escalate complex or unresolved issues to higher-level support or relevant departments when necessary.

Customer Relationship Management:

• Maintain and update customer records in the RM system.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

Product and Service Knowledge:

• Stay informed about the company\'s products, services, and any updates or changes.
• Educate customers about new products, services, and promotions.

Performance Metrics:

• Achieve individual and team performance targets, such as response time, resolution time, and customer satisfaction scores.
• Participate in regular training and development sessions to improve skills and knowledge.

Team Collaboration:

• Work closely with other departments, such as sales, technical support, and marketing, to provide comprehensive support to customers.
• Share feedback and insights with the team to improve overall customer service processes.

Benefits

• EPF, SOCSO included
• Annual Leave
• Medical Leave and Medical Claim.
• Annual Increment (depends on performance)
• Annual Performance Bonus
• Company Trip.

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Ricebowl