Job Description

KL City, Seibu Department Store, The Exchange TRX, Persiaran TRX Kuala Lumpur Kuala Lumpur Malaysia 55188 Kuala Lumpur

Fewer than 20 applicants. Your chances are good!

Posted an hour ago \xe2\x80\xa2 Closing 4 Jan 2024

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Fewer than 20 applicants. Your chances are good!

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Requirements

• Minimum possess Diploma in any related field.
• With at least 3 years of working experience managing a team in Customer Service, preferably in retail industry.
• Excellent command of language both written and spoken English and Bahasa Malaysia.
• Strong leadership skills with positive attitude and good problem solving abilities.
• Excellent interpersonal and communication skills and is able to work well with all levels of staff.
• Able to work and follows retails shift working hours.
• Covid-19 fully vaccinated.

• Lead the customer service team in ensuring high level of customer service standard in attending to customer enquiries, complaints, membership, etc., as according to the standard workflow and procedures.
• To supervise, monitor and ensure operational activities at respective service counters are carried out as according to the required standard procedures and practices, ensure cases are follow-up accordingly until a case is resolved and closed.
• Tackling complicated issues/complaints and implement necessary improvement measures.
• Driving new and dynamic RM programs and initiatives for our existing and new members that build customer engagement and loyalty to increase repeat purchases, account retention and renewals.
• Consolidate and provide Data Generation, Campaign Analysis and Report Reconciliation and Compilation from CRM System, POS System and Tableau Report etc. on timely manner.
• Execute and perform any task or assignment that may be assigned by the superior.

• Purchase Rebate
• Medical treatment & Insurance provided

• Annual Leave
• EPF / SOCSO / PCB
• Medical Insurance

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