Customer Service Executive
Job Description
Job Responsibility Resolve customer complaints or feedbacks via phone, email, chat support, or social media. Greet customers warmly and ascertain problem or reason for calling. Identify and assess customers\' needs to achieve satisfaction. Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle queries, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Job Requirements Minimum of one (1) years experience in Customer Service/Retail from banking or finance industries. Bachelor degree or above i.e. fresh graduates accepted, provided they have Accounting / Finance / Banking education. Candidates must be able to communicate fluently in Mandarin. Ability to multitask, flexible to work on rotational shifts, prioritize and manage time effectively. Job Benifits Remote Working Laptops & Accessories Provided KPI Allowance EPF + SOCSO
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Job Detail
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Job IdJD1012392
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSelangor, Malaysia
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EducationNot mentioned