Customer Service Executive

Seremban, Negeri Sembilan, Malaysia

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Mohon

Kelayakan

Degree in any field. Preferably degree in Retailing, customer relation, public relation etc.
Fast and proactive response attitude towards feedbacks and enquiry received.
Experience in retail operations, customer service, helpdesk. Knowledge in F&B handling, e-commerce services.

Tanggungjawab

Continually keeping track and understanding the latest company policies, SOP, services and on-going promotions inside and out.
Monitor and communicate with customers through various social channels (Emails, Facebook, Instagram etc) to get the latest customers\' feedbacks.
Respond to the feedbacks within the stipulated time frame given by the management.
Maintaining positive, empathetic and professional attitude toward customers while coordinating information closely between relevant internal departments and customers within the allowed time.
Compiling the monthly customer careline report for management report audit.
Keeping records of customer interactions, comments and feedbacks

Manfaat

Soal Jawab Jawatan

Tanya soalan dan majikan akan menjawab tentang jawatan ini

Maukerja

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