Job Description

ChatDaddy is a fast-growing tech company helping SMEs and Enterprises expand their businesses more efficiently by leveraging WhatsApp. We\'re actively expanding into emerging markets and we\'re looking for passionate, adventurous individuals to join us in this venture.

ChatDaddy Hero Products: WhatsApp Team Inbox, WhatsApp Marketing, WhatsApp Automation.

Requirements and Skills

• Diploma holder; Degree holder in Customer Service or a relevant field is preferred
• Ability to speak Chinese and Cantonese languages is required
• Fluency in verbal and written English for communication through email and messaging systems
• Proactive, and can work under pressure
• Ability to prioritize effectively while working on multiple assignments and tasks

Responsibilities

As a Customer Service Executive, you will be responsible for the following Duties and Responsibilities

• Identify and assess clients\' needs by providing product and services information to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives
• Ensure accuracy and efficiency in responding to clients\' inquiries
• Understanding to ChatDaddy products and services and provide a solution to the clients
• Build sustainable relationships and trust with customer accounts through open and interactive communication.

Other Information

To fulfill Customer Service Executive\'s duties and responsibilities, the right candidate is required to work in our Malaysia Office located in Seri Kembangan for 5 days a week (Monday-Friday).

Benefits

• Training will be provided
• Quarterly bonus
• EPF, and SOCSO
• 5 days a week (Monday-Friday), Day shift
• Be a part of the future of commerce technology fast moving, challenging and unique business problems
• International work environment and flat organization
• Great career development opportunities in a growing company

Additional Benefits

• Training Provided
• 5 Working Days

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