Customer Service Executive

Shah Alam, Selangor, Malaysia

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:

Aufgabe

Key Responsibilities:
- Provide pre-sales and post-sales interface with customers either by telephone, emails or face to face
- Collate, verify and evaluate all test samples related information in accordance to test specification
- Coordinate and communicate with customers and operations on test schedules, test samples delivery and collection
- Monitor and track workflow to meet customer's timeframes and committed test schedules
- Respond promptly to customer inquiries and handle and resolve customer complaints
- Work closely with Sales Administration for the process of the L&Q till job is closed. Monitor payment status upon releasing of test reports
- Plan and estimation of job closings monthly.
- Manage and monitor issuance of quotations, invoices and test reports to customers (inclusive of SAP systems)
- Manage overall sales and operation administration works.

Qualifikation

Key Requirements:
- Degree or Diploma in any field
- Preferably with minimum 2 years of working experience
- Must possess own transport and willing to travel
- Good command of written and verbal English
- Fast learner, customer-oriented and proactive attitude are essential qualities

Required Experience:

Professionals 3 - 5 years of experience

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