Customer Service Executive (shah Alam / Puncak Alam)
Selangor, Malaysia
Job Description
- Minimum 1 year of experience in customer service, handling customer complaints, providing appropriate solutions and alternatives within the time limits, follow up to ensure resolution.
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor\'s Degree/Post-Graduate Diploma/Professional Degree in any field.
- Experience in Logistics / Cloud warehouse working background would be added advantage.
- Proficiency in Mandarin is mandatory.
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
As a Customer Service Officer, you will be responsible for handling customer inquiries, resolving customer issues, and ensuring a high level of customer satisfaction. Your duties will include:
- Provide services to express customers and resolve user issues through call/chat/line/email and other service support.
- Familiar with company service processes and standards (express pickup, distribution and other services).
- Know customer needs and provide responses to customers accurately, concisely, efficiently, and friendly.
- Put oneself in the position of the customer\'s needs and make a quick and correct response to retain every high-quality customer with first-class service.
- Regularly record the solved and unsolved issues and discuss with colleagues and superiors to explore better solutions.
- Participate in the regular meetings to report work and share work experience.
Working Hours: 9:00AM to 5:30PM (1 Hour Lunch Break)
Working Location: Shah Alam or Puncak Alam
Benefits
- Insurance
- Annual Leave
- Flexi Benefits
- EPF
- Socso
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Job Detail
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Job IdJD968533
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSelangor, Malaysia
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EducationNot mentioned